Terms and Conditions

• All customers using DocNote shall be adjudged to have read and agreed to the terms and conditions stated herein.
• All terms and conditions provided herein are applicable at the time of scheduling appointments via the Website, Mobile App or Partners.
• TF has the sole authority to extend / discontinue all offers and promotions without any prior notice.
• All Customers hereby agree to promotional materials / content to be displayed upon registration with DocNote.
• TF has the sole authority to deactivate Customer accounts without prior notice in case of fraud or misconduct.
• TF shall not, under any circumstances, be responsible for, inter alia, the quality, accuracy, completeness, value and integrity of the advice provided by the Doctor.
• TF shall not be liable or responsible in any manner whatsoever for:
  1. All healthcare services channelled through DocNote, including but not limited to diagnosis, prescription and other medical advice provided by hospitals, Doctors and/or any other healthcare professionals;
  2. Any refunds for appointment cancellations by the hospital, Doctor or patient and for no show by patient, in the event the Customer has not subscribed to NSR Service. Any changes to the scheduled appointments are not within the control of TF and Customers should liaise directly with the respective hospital, in relation to such matters.
  3. DocNote service charge is non-refundable under any of above circumstance unless customer has opted for No Show Refund service.
• Customers shall be responsible for the accuracy of Personal Information provided to DocNote, for the purposes of scheduling the appointment.
• TF reserves the right to revise these Terms and Conditions at any time, at its discretion.
• Nothing herein expressed or implied is intended to or shall be construed to confer upon or give any person other than the Customer any rights or remedies against TF.

Registered Customers

• All customers who complete the DocNote Sign Up Process shall be considered as registered customers of DocNote.
• Upon registration the user is solely responsible for the User ID and password and for all actions/activities/orders/inquiries made on DocNote while logged in with his/her User ID.
• A User must keep the User ID and password secure at all times.
• We recognize whether a user is accessing the site and using the services by the User ID. Therefore, the user is responsible for any unauthorized access with his/her User ID and liable for any claims arising out of or in relation to such use.
• If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement.
• You agree to notify DocNote immediately of any unauthorized use of your account or any other breach of security. DocNote will be not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. You may be held liable for any losses incurred by DocNote, or another party due to someone else using your account or password.

Guest Customers

All Customers who have not completed the DocNote Sign Up Process will be considered as guest customers.

Doctor Channelling

• All Customers hereby agree to provide all required information when scheduling an appointment on DocNote.
• A Customer’s appointment shall be confirmed upon completion and acceptance of the following payments.
  1. Doctor’s charge
  2. Hospital charge
  3. DocNote service charge &
  4. all applicable government taxes and levies.
• For all reserved appointments, Customers shall make the remaining payment 30 minutes prior to the scheduled appointment, via any eZ cash merchants island wide.
• Reserved appointments which have not been paid in full as stated above, will be cancelled 30 minutes prior to the scheduled appointment.
• Customers are required provide the booking reference number to the hospital when arriving for the scheduled appointment.
• Appointment time provided to Customers by DocNote is an approximate time and may change due to circumstances beyond the control of DocNote.
• • The Customer should provide an email address when scheduling appointments in order to receive digital receipts. Alternatively, the Customer can visit the “My Appointments” feature on the Website, Mobile App or request digital receipts via the e – mail address [email protected]

No Show Refund Policy

• Customers shall be eligible for the specified refunds only if Customer has opted for the NSR Service when scheduling appointments via DocNote.
• Customers who have subscribed to the NSR Service will be eligible to request for refunds under the NSR Service in the event of the cancellation of an appointment by a Medical Professional or the Hospital or if the Customer is unable to be present for the appointment at the scheduled time.
• Customers eligible for the NSR Service should submit the refund requests before the time of the scheduled appointment.
• TF will arrange the refunds within three (03) working days from the date of submission of the accurate refund request to any local banks.
• Customers can submit the refund requests via DocNote Website/Mobile App or by calling TF hotline via 071 098 3232.
• NSR service Charge is non-refundable. However, refunds will be arranged only for the following components of the charges collected by DocNote:
  1. Hospital charge
  2. Doctor charge
  3. Applicable Taxes and Levies on Doctor and Hospital charge
  4. DocNote Service charge
  5. Ongoing Number Service charge (If Applicable)
• Customers are responsible for submitting accurate details to process the refund including, but not limited to, information related to the bank account details.
• All NSR requests are subject to verification process by TF.
• All refunds to Customers will be arranged only in the form of cash deposit to the Customer’s bank account or bill payments / top ups against the phone number used to schedule the appointment.

Ongoing Number Service

• The Customer is required to check the ongoing number by accessing the 'My Appointments' feature on the Website or the Mobile App.
• TF shall not be responsible for the accuracy of the ongoing number displayed on the Website or the Mobile App. The accuracy and completeness of the ongoing number would be dependent on the information entered in to the system by hospital during the session.
• The Customers are entitled to check the ongoing number a maximum of twenty (20) times through the 'My Appointments' feature on the Website or the Mobile App once the session is in progress.
• The charge for the Ongoing Number Service is non-refundable, unless the Customer has subscribed for the No Show Refund Service.
• During promotional periods, which will be informed to the Customers, the Ongoing Number Service may be provided free of charge to all Customers accessing the Website and the Mobile App.
• Nothing herein expressed or implied is intended to or shall be construed to confer upon or give any person other than the Customer any rights or remedies against TF.

Eligibility to use

• Usage of DocNote is restricted to persons who have the capacity to contract under Sri Lankan law.
• Persons who do not have capacity to contract under the Sri Lankan Law are prohibited from using DocNote
• We retain our right to refuse to provide access/services to any such person not having the capacity to contract under Sri Lankan Law and the right to terminate the account of any such person.
• If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement.

Restrictions on Usage

By using DocNote you acknowledge and agree that you are prohibited from using DocNote for any of the following purposes

• To disseminate any unlawful, harassing, libelous, defamatory, abusive, threatening, harmful, vulgar, obscene, pornographic, pedophilic, racially and ethnically objectionable or otherwise objectionable material
• To transmit material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
• To host, display, upload, modify, publish, transmit, update or share any information on DocNote that belong to DocNote or any third party and to which you do not have any right
• To harm minors in any way
• To deceive or mislead the addressee about the origin of any message or to communicate any information which is grossly offensive or menacing in nature
• To impersonate another person
• To use software viruses/corrupt data or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource including DocNote
• To threaten the unity, integrity, defense, security or sovereignty of Sri Lanka, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation
• To violate or attempt to violate the integrity or security of DocNote or its content
• To transmit any information (including job posts, messages and hyperlinks) on or through DocNote that is disruptive or competitive to the provision of services by us
• To intentionally submit on DocNote any incomplete, false or inaccurate information
• To use DocNote to make any unsolicited communications to other users of DocNote
• To use any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search DocNote
• To copy or duplicate in any manner any of the content on DocNote; and
• To engage in framing or hot linking or deep linking any content on DocNote
• To use the site and the services by children under the age of 13
• Unless otherwise specified in writing, to use services for your personal and non- commercial use.
• Copy, reverse engineer, reverse assemble, otherwise attempt to discover the source code, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, software, products or services obtained through the Site or the services
• Delete any author attributions, legal notices or proprietary designations or labels
• Violate any applicable local, national or international law, rule or regulation or use the Site and/or the services for any purpose that is prohibited by these terms of use
• Manipulate or otherwise display the Site and/or the services by using framing or similar navigational technology
• Register, subscribe or unsubscribe any party for any DocNote service if you are not expressly authorized by such party to do so
• Use the Site or the services in any manner that could damage, disable, overburden or impair DocNote’s servers or networks, or interfere with any other user's use and enjoyment of the Site and/or the services
• Gain or attempt to gain unauthorized access to any of the Site, services, accounts, computer systems or networks connected to DocNote through hacking, password mining or any other means
• Obtain or attempt to obtain any materials or information through any means not intentionally made available through the Site or the services or harvest or otherwise collect information about other users without their consent
• Use the site in any manner that could damage, disparage, or otherwise negatively impact DocNote. In addition, WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, COPYING OR REPRODUCING ANY SERVICES, PROGRAMS, PRODUCTS, INFORMATION OR MATERIALS PROVIDED BY DocNote TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED.

Restrictions on Services

We have the sole discretion to determine and restrict the services made available to a User. The Users will be notified of such restrictions. We further retain the right to prohibit the provision of any services to any User at our discretion.

Content, Data and Information

• By using DocNote you acknowledge and agree that the contents of DocNote, are for your general information only and are subject to change without notice. The medical or surgical information/solutions/consultations are given by a panel of registered and experienced medical doctors in Sri Lanka, with good intentions to help the public. The medical or surgical information/solutions/consultations provided via DocNote only provide professional guidance and are not in any way intended to be a substitute for more elaborate professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or a Specialist regarding any further queries you may have regarding a medical or surgical condition.
• By using DocNote you further acknowledge and agree to not ignore professional medical advice or delay in seeking medical or surgical treatment because of any guidelines given by DocNote or article you have read on our site. If you think you may have a medical emergency, you should take necessary steps to obtain necessary medical attention. Dependence on the medical or surgical information/solutions/consultations of our site is solely at your own risk and we take no responsibility for any adverse consequences resulting from such dependence.
• The medical or surgical information/solutions/consultations provided online, email, chat, SMS, phone call, video calls or any other mean via DocNote shall not be considered as definitive diagnosis of any sickness and shall not in any way used to prescribe definitive medicines or treatments for sickness. This service will be strictly limited to medical or surgical information/solutions/consultations provided for general information, guidance and prescribe medicine if relevant to its Users by professionally qualified and experienced medical doctors registered with Medical council of Sri Lanka. Moreover medical or surgical information/solutions/consultations provided online, email, chat, SMS, phone call, video calls or any other mean via DocNote do not guarantee that the advice are from the specialist in that particular field.
• No person reading this site, or contents within it, or using the responses by this website via online, email, chat, phone call, video calls or any other mean should act or refrain from acting on the basis of any information contained in this website or on the basis of any medical or surgical information/solutions/consultations provided without seeking appropriate medical or other professional advice on the particular facts and circumstances at issue.
• lthough we have taken all care and precaution to try and provide accurate data and information, we do not represent that DocNote or any content, service or feature of the website will be error free, or that it will meet any particular criteria of accuracy, completeness or reliability of information, performance and/or quality. We do not give any warranty, express or implied, in relation to the operation of DocNote website.

Charges or Fees

• Users can obtain a number of services such as Doctor Chanelling, Audio/Video Consultation service, medicine delivery , lab service through a “pay per use” facility.
• Registration: The users who avail of the services of DocNote will be able to register on the Website & App free of any charges. Those who are registered on the Website or App will be able to keep their medical records online and view/ edit when necessary for free.
• However, after registration at the Website/App, other than the benefits and services given at the time of initial registration, all other services including Consultations, shall be provided for a fee charged by DocNote. If you wish to obtain the services of DocNote after registration (other than services specified in Clause 1 above) you shall be required to pay the fee prescribed by DocNote.
• Changes to any of the Charges or fees prescribed for the services of DocNote or any new or additional fees made introduced or made applicable for the services of DocNote shall be determined at the sole discretion of DocNote and may be subject to change from time to time at the sole discretion of the Management Team of DocNote and the Users shall be given adequate notice of such charges or fees or changes to such charges of fees.
• DocNote Daily Care package is only for Dialog & Hutch customers. If there is any due from the customer, the due amount will be subsequently charged up-to 30 days.
• The DocNote health & wellness package fees are non-refundable and your package will be automatically deactivated on the package expiry date. Daily Care & Monthly Care customers are eligible to deactivate the package anytime, but the charges will not be refunded.

Intellectual Property Rights and Linking with Other Websites

• All materials constituting the content of DocNote is owned by DocNote and/or third party and/or licensed to DocNote. Such material includes, but is not limited to, the design, layout, look, appearance, information, text, trademarks, service marks, pictures, photographs, graphics, interfaces and arrangement of the content. Copying, reproduction, uploading, posting and/or using such material in any other form are strictly prohibited without written permission from DocNote
• All trademarks reproduced in DocNote, which are not the property of, or licensed to DocNote, are acknowledged on DocNote.
• Sri Lankan Intellectual Property Act No. 36 of 2003 applies to the content of DocNote in relation to the intellectual property rights owned by DocNote and all material and information displayed, transmitted or carried on DocNote are protected under and in terms of the provisions of Intellectual Property Act No. 36 of 2003. Any intellectual properties owned by third parties that appear in DocNote are protected by relevant laws applicable to such intellectual properties.
• Use of any material or content of DocNote without authorization may give rise to a claim for damages and/or criminal charges.
• Any links to other websites referred to in DocNote are provided only for your convenience and do not in any way represent that DocNote endorse those websites. DocNote takes no responsibility for the content and operation of any of those sites.
• Creating a link from another website to DocNote is prohibited without written permission from DocNote.

Limitation of Liability

• Neither DocNote nor its, directors, officers, employees, contractors, agents or sponsors are responsible or liable to you or anyone else for any loss or injury or damages under any contract, negligence, strict liability or other theory arising out of or relating in any way to
  1. The use of or inability to use the site and/or the services;
  2. Any content contained on the site and/or the services;
  3. Statements or conduct posted or made publicly available on the site and/or the services;
  4. Any service purchased or obtained through the site and/or services;
  5. Any action taken in response to or as a result of any information available on the site and/or services
  6. Any damage caused by loss of access to, deletion of, failure to store, failure to back up, or alteration of any content on the site and/or services; or
  7. Any other matter relating to the site and/or the services. In no event shall the total liability of DocNote to you for any and all damages, losses, and causes of action exceed the amount paid by you, if any, for using the site and/or services.